Customer Service

“A strong culture of obsessive customer focus and resilient customer relationships…”

Consultation
We offer a full consultation service at the early stages of your project, helping you choose the right specification for your scheme and your budget. Our technical department will provide design assistance to ensure compliance and provide a cost-effective solution. As part of the consultation process, we can provide standard product samples. We can also assist in the development of project specific prototypes, mock ups and project samples to allow you to visualise your perfect Proteus solution.

Estimating
Our experienced estimators can advise on all aspects of the Proteus system and its application, along with detailed cost information in a timely manner. We can provide robust budget estimates for cost plan purposes through to full project take-offs with detailed quotations taking into account all Proteus materials required to complete your project.

Training
The Proteus technical team regularly provide installation training to our partners at our UK based training facility. Our courses can be adapted to meet the needs and aspirations of individual contractors for specific projects on request.

Manufacture
All Proteus products are custom manufactured in our UK factory for each individual project. All elements are supplied pre-finished, ready for on-site installation. Our manufacturing operation features state-of-the art production facilities, backed up by an uncompromising approach to quality control. Our CNC-driven process offers full flexibility in terms of dimensions.

Health and safety
Our Business Delivery is managed efficiently and responsibly through the practice of our Occupational Health & Safety Management System in compliance with the requirements of BS EN ISO 45001:2018. Through our Management System, we promote a safe and healthy working environment by providing a framework that allows our organisation to identify and control its health and safety risks, reduce the potential for accidents, ensure legislative compliance and improve overall performance for our Customer.